IT Help Desk Internship – (CLOSED)

Location: Melbourne

Work Type: 2-3+ days per week (120 hours)

Classification: IT / Help Desk Support Services

About the host company:

The host company is one of the leading VoIP providers who services to over 1000 businesses Australia wide. They pride themselves on providing tailored telecommunications services to businesses of all sizes.

Founded in 2008 the firm owns all their our equipment & software priding themselves on big business service no matter the size of the client.

The Opportunity:

As part of the placement, the successful applicant will receive:
● Daily travel & meal allowance
● Guidance and mentoring from senior staff
● Professional reference upon completion
● Practical experience working with an established Australian business

Placement Activities & Responsibilities:

Successful candidates can expect to participate in the following activities;

● Support with technical enquiries & customer ticketing
● Research and test a potential provisioning server for handsets to automatically download       configuration files
● Contribute to the enhancement of internal processes and systems
● Help corporate clients better understand their current I.T. needs
● Support existing customers with updating call flows for improved call handling
● Administrative IT tasks as required

What Are We Looking For:

To apply for this internship:
● Current IT students / recent graduates welcome
● Willingness to learn in a dynamic environment attention to detail and process focused
● Excellent verbal and written communication skills
● Solution and initiative focussed
● The ability to work independently and prioritise their workload to meet deadlines
● Organisational skills and willingness to learn

To apply for this internship, the candidate must be:

● Commit to 2-3+ days a week for a professional internship

How To Apply:

Applicants please attach your current resume and covering letter to apply for this role and send applications to register@eia.vic.edu.au

Payment plan options are available.